Welcome to the BackHome South African National Database for Animal Electronic Identification

Shaping the future
 of animal health

Learn more

PRIVACY POLICY – Virbac BackHome

VirbacBackHome provides this Privacy Policy to inform you of VirbacBackHome policies and procedures regarding the processing, including the collection, use, and disclosure of the information that VirbacBackHome collect and receive from users of VirbacBackHome website, mobile application and services (collectively the “Services”). This Privacy Policy applies to the information that you provide to VirbacBackHome through the Services. This Privacy Policy may be updated from time to time. You are advised to consult this policy regularly for any changes.


As used in this policy, the terms “using” and “processing” information include capturing information on a website or mobile device, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within VirbacBackHome organization or among VirbacBackHome affiliates within South Africa or internationally.

Information Collection and Use

VirbacBackHome primary goals in collecting information are to provide and improve VirbackBackHome Services and to enable users to enjoy and easily navigate the Services.


VirbacBackHome, our service providers, advertisers and partners may collect various types of non-personally identifiable information when you use the Virbac BackHome Africa Application or Website. A representative list of the types of non-personally identifiable information VirbacBackHome may collect include: the type of handheld or mobile device used to view the application (e.g., Apple devices, Android devices), location information, or the content you have accessed and website.

Personal Information

When using VirbacBackHome Services, VirbacBackHome may ask that you provide VirbacBackHome with some personally identifiable information – information about you that can be used to contact and/or identify you, and information on your use or potential use of the Services and related services (“Personal Information”). Personal Information that VirbackBackHome might collect includes information like your name and email address. Personal Information may also include other information you supply to VirbackBackHome concerning your preferences and interests expressed in the course of using the Services. VirbacBackHome use Personal Information to:


(i)             administer the Services,

(ii)            enable you to easily navigate the Services,

(iii)           provide, improve and optimize the Services,

(iv)           better understand users’ needs and interests,

(v)            personalize your experience,

(vi)           provide you with software updates and / or product announcements, and

(vii)          provide you with further information and offers from VirbacBackHome product range that VirbacBackHome believe you may find useful or interesting.

Usage Information

When you provide information from your social media account, it can help enable  VirbacBackHome to do things like (1) give you exclusive content, (2) personalize your experience with VirbacBackHome , and (3) contact you through the social networking sites or directly by sending you the latest news, and special offerings. By doing so, you consent to the use of this information in accordance with VirbacBackHome privacy policy. VirbacBackHome sometimes use this information to communicate with you, such as to notify you when VirbacBackHome make changes to VirbacBackHome terms of service, or to contact you about your account with VirbacBackHome.


If you choose to submit content for publication (e.g., posting to a discussion board, a video, a comment on a specific article), VirbacBackHome may publish your screen name and other information you have provided to VirbacBackHome. VirbacBackHome may on occasion combine information VirbackBackHome collect through the Virbac BackHome Africa Application with information that VirbacBackHome collect from other sources. Without limiting the generality of the foregoing, if you register and create a profile with VirbacBackHome application, your profile will be displayed publicly on the application and may be reused by VirbacBackHome in VirbackBackHome discretion, within the limits of this policy. VirbacBackHome use the non-personally identifiable information that VirbackBackHome collect to improve the design and content of VirbacBackHome application, to deliver more relevant marketing messages and advertisements and to enable VirbacBackHome to personalize your experience. VirbacBackHome also may use this information to analyse us

Information Sharing and Disclosure

VirbacBackHome do not share Personal Information with third parties except as follows:


Service Providers

VirbacBackHome may employ third parties to facilitate the Services, to provide the Services on VirbacBackHome behalf, to perform related services or to assist VirbacBackHome in analysing how VirbacBackHome Services are used. These third parties have access to your Personal Information only to perform these tasks on VirbacBackHome behalf and are not authorized to disclose or use it for any other purpose.


Aggregate Information

VirbackBackHome may share aggregated information that does not include Personal Information and VirbacBackHome may otherwise disclose aggregated application usage information with third parties (including suppliers, advertisers, research companies and other organizations) for industry analysis, demographic profiling and other purposes. Any information shared in these contexts will not contain your Personal Information.


Compliance with Laws and Law Enforcement

VirbacBackHome will cooperate with government and law enforcement officials and private parties to enforce and comply with the law. VirbacBackHome will disclose any information about VirbacBackHome users to the government or law enforcement officials or private parties as VirbackBackHome, in VirbacBackHome sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect VirbacBackHome property and rights or those of a third party, to protect the safety of the public or any person, or to prevent or stop any activity which VirbacBackHome may consider to be, or that poses a risk of being, illegal, unethical or legally actionable. By accessing and using the Virbac BackHome Africa application or website, you agree that the laws of the Republic of South Africa will govern this policy, and you consent to the jurisdiction of the South African courts in respect of any dispute which may arise from this user agreement.


Business Transfers

VirbackBackHome may sell, transfer or otherwise share some or all of Virbac BackHome Africa Application and website assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.


International Transfer

VirbacBackHome operates globally so it may be necessary to transfer your information internationally. In particular, your information will likely be transferred to and processed in South Africa where many of VirbacBackHome central databases operate. The data protection and other laws of other countries, may not be as comprehensive as those in your country. Please be assured that VirbacBackHome take reasonable steps to ensure that your privacy is protected. By using this application you consent to your information being collected, used and transferred as set forth in this privacy statement.

The VirbacBackHome Database is only for residents in South Africa, Botswana and Namibia, so VirbacBackHome cannot accommodate contact details for other countries.


However, VirbacBackHome BackHome microchips are ISO 11784 and ISO 11785 compliant and can be read by scanners worldwide. VirbacBackHome would highly recommend that you register your pet on the local pet microchip database, and update your details with the local vet in the country you reside in as VirbacBackHome are not linked to the International Database.


Changing or Deleting Your Information

You can delete your Personal Information by contacting VirbacBackHome or by making the appropriate modifications in your user account preferences through the Services. If you would like VirbackBackHome to delete your record in VirbacBackHome system, please contact VirbacBackHome and VirbacBackHome will attempt to accommodate your request if VirbackBackHome do not have any legal obligation to retain the record.


VirbacBackHome employ administrative, physical and electronic measures designed to protect your information from unauthorized access. VirbacBackHome will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting through the Services in the most expedient time possible and without unreasonable delay, in so far as consistent with


(i)              the legitimate needs of law enforcement or

(ii)            any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Transfer

Your information may be transferred to, and maintained on, servers and equipment located outside of your state, province, country or other governmental jurisdiction. You hereby consent to VirbacBackHome making worldwide transfers of your personal information on BirbacBackHome systems, to other entities, agents or subcontractors, or to other relevant business partners including without limitation third parties who may have incidental access to personal information. When making such transfers, VirbacBackHome will ensure that the necessary protections are in place to safeguard your personal information transferred under or in connection with this Privacy Policy. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Our Policy Toward Children

If a parent or guardian becomes aware that their child has provided VirbacBackHome with Personal Information without their consent, contact us and VirbacBackHome will delete such information from VirbacBackHome files.

Contacting Us

If you have any questions regarding this Privacy Policy please contact us at marketing@virbac.co.za


Virbac RSA (Pty) Ltd

Private Bag X115
Halfway House
South Africa.

Updates & Effective Date

From time to time, VirbacBackHome may update this privacy statement. VirbacBackHome will notify you about material changes in the way VirbackBackHome treat personally identifiable information by sending an email message to the email address you most recently provided to VirbacBackHome or by prominently posting a notice on the application. VirbacBackHome encourage you to periodically check back and review this statement so that you always will know what information VirbacBackHome collect, how VirbacBackHome use it, and with whom VirbacBackHome share it.


Effective Date: 1 October 2017

backhome products
Chronic renal failure in cats: how to know if my cat is infected and how to treat him?

Mini Transponder

How to Prevent Tannin Poisoning in Game and Livestock


Parasite control in swine


Always dedicated to animal health